Brands are not anymore the center pieces of their own reality. The customers are. Brands have the absolute value of nothing – if not serving the customers’ needs at that very moment when required.
We already live an era of customers’ dictation. Brands are being consumed. When did that happen and how did you miss it?
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Timo Keinänen Explorer, service designer, concept designer, art director, writer and designer.
”You should be yourself, as all other roles are already taken. If you have the opportunity to express an opinion, tell your own.”
Thoughts, posts and opinions represent myself only.